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ELEV8

Legal

Refund & Return Policy

Effective Date: June 24, 2026

All Sales Are Final

Due to the sensitive and perishable nature of research materials, ELEV8 does not accept returns and does not issue monetary refunds under any circumstances. All payments made via Zelle or USDC on the Solana network are irreversible. By placing an order you acknowledge and agree to this policy.

1. Damaged or Incorrect Orders

If your order arrives visibly damaged or contains an incorrect item, ELEV8 will reship the correct product at no additional cost to you. No money will be transferred; the remedy is a replacement shipment only.

To be eligible for a replacement:

  • The claim must be submitted within 7 days of the confirmed delivery date.
  • You must provide clear photographic evidence of the damage or incorrect item, including the outer packaging and the product label.
  • The order number must be included in your claim.

Claims submitted after 7 days, or without the required documentation, will not be eligible for a replacement. ELEV8 reserves the right to evaluate each claim individually and to deny claims that do not meet these requirements.

2. Lost or Undelivered Shipments

If tracking shows your package as in transit but undelivered beyond the estimated delivery window, contact us and we will work with the carrier on your behalf. ELEV8 may reship after the carrier has confirmed the package as lost, typically 7 business days after the last tracking scan.

If tracking shows your package as delivered but you have not received it, please first check with neighbors and any safe-drop locations, then contact the carrier directly to file a missing-package report. ELEV8 cannot be held responsible for packages confirmed delivered by the carrier, including theft after delivery.

3. Order Cancellations & Modifications

Orders may be modified or canceled within 30 minutes of being placed, provided the order has not yet entered fulfillment. Contact us immediately via the Contact page with your order number. Once an order has shipped, it cannot be modified, redirected, or canceled.

4. Shipping Policy

ELEV8 ships within the United States only. Orders are typically processed and shipped within 24 hours of payment confirmation, Monday through Friday, excluding federal holidays.

  • Shipping times are carrier estimates and are not guaranteed.
  • ELEV8 is not responsible for delays caused by weather, carrier disruptions, or other circumstances outside our control.
  • If an item is out of stock after your order is placed, we will notify you and you may cancel before the order ships.

5. How to Submit a Claim

For damaged, incorrect, or lost shipment claims, contact us within the applicable window above:

Include your order number, a description of the issue, and any supporting photos. Our team will respond within 1–2 business days with next steps.

Research Use Only: ELEV8 supplies research compounds intended solely for qualified laboratory, academic, and scientific research. All products are for in-vitro investigational use only and are not intended for human or animal consumption, nor for any therapeutic, diagnostic, clinical, cosmetic, or household application. These products have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. By purchasing, you confirm you are a qualified researcher and accept sole responsibility for compliance with all applicable laws and regulations in your jurisdiction.